Service Items-Zhongchong Group

Problems of attracting traffic

More investment, no increase in traffic; too expensive traffic, too difficult to attract traffic

Resource problems

No popular items, no ranking; lack of resources, no idea of promotion

Cost problems

INDUSTRY BACKGROUND

INDUSTRY

E-COMMERCE AGENCY OPERATION SERVICES

1.Store agency operation: multi-channel

One-stop multi-channel solution with deep insight into the pet industry

Shop planning - product release - operation management - promotion plan - customer service and after-sales service - logistics - data optimization - risk control - iterative update.

2.Live streaming agency operation

Shop live streaming and proxy broadcasting

Provide store live streaming room hosting services for brands, live customer service guidance, and live streaming for no less than 8 hours per day, 26 days a month

Live streaming customer service and shopping guide

Provide brands with live streaming and hosting services for their shop's live streaming room. Live customer service and shopping guides are available 26 days a month, no less than 8 hours a day on live streaming

Exclusive live streaming room creation

Provide store live streaming room hosting services for brands, live customer service guidance, and live streaming for no less than 8 hours per day, 26 days a month

Live optimization review

Provide store live streaming room hosting services for brands, live customer service guidance, and live streaming for no less than 8 hours per day, 26 days a month

01

Shop live streaming and proxy broadcasting
02

Live streaming customer service and shopping guide
03

Exclusive live streaming room creation
04

Live optimization review

Audience Analysis

Age/interests/characteristic behaviors
Platform Selection

Taobao/Tmall/Pinduoduo/JD/Tiktok/Kwai
Host Selection

A number of excellent contracted hosts are responsible
for large platforms, more choices, more professional
Live streaming scheme analysis

Media Strategy/Content Planning/Scenario
Setting/Brand Placement/Language Style

3.Expert Host Business Agency Operations

Tap the potential hosts matched by the crowd, cooperate in diversified forms, take ROI as the guide, and free the brand from worries.

Demand analysis

Brand status quo
Merchant and expert co-operation claims
Strategic communication
Business development

Channel analysis
Expert screening
Cooperation reached
Expert host assistance

Host matching
Live streaming operation
Content support
Review and tracking

Expert collaboration review
Live streaming effect review
Brand growth review

Massive selection of high-quality experts
Professional operation and coaching empowerment
Professional team to develop high-quality content
Ultra high cost-effectiveness and worth choosing

4.Customer service operation agency

Pre sales customer service

·Gain insight into the shop's consumer base and develop exclusive tactics to boost sales.
Increase merchant sales revenue
·Greetings, Q&A, shopping guide, related sales, urging orders, order verification, information reporting, major customer notification, activity explanation, price adjustment, etc
After sales customer service

·Verify negative reviews in the shop, assist customers in negotiating solutions, and approve work orders
·After sales problem feedback, weekly and monthly report data analysis
Dedicated customer service

·Tailor-made according to the shop, selection of gold customer service to suit the style of the merchant
·Dedicated system of customer service team, multi-customer service merchant, more efficient services

Customer Enquiry

·Timely feedback and active interaction
·24/7 Human and AI Dual Online Support
Professional Answers

·Strong professional knowledge and accurate answers
·Product logistics, experience sharing, and satisfying users
Facilitate Conversion

·Communication, linkage, and sales
·Promote users to increase orders to improve sales conversion
Facilitate Ordering

·Timely follow up on orders
·Guide customers to place orders
Well-placed Processes

·Professional optimization of customer service processes
·Make it a service level, special case handling
Data Analysis

·Professional customer service software, data retention
·Customer data analysis, service efficiency improvement

East China warehouse: covering coastal cities in East China such as Jiangsu, Zhejiang, Shanghai, Anhui, etc.
Central China warehouse: Central China Warehouse: Guangdong, Guangxi, Hubei, Hunan, Jiangxi and other cities in Central China
West China warehouse: Yunnan, Guizhou, Sichuan, Gansu and other cities

Professional team, professional system, data analysis, cost reduction and efficiency improvement

Data analysis to optimize warehouse distribution
24-hour collection rate up to 90%
Advance packaging and preparation for big promotions
Flexible personnel to improve customer satisfaction

E-COMMERCE BUSINESS CONSULTING SERVICES

Professional strategy consulting and analysis

Brand and market positioning analysis, participate in in-depth research, design personalized solutions
Model system construction

Provide professional data modelling, user growth and brand development models, output strategy support
Channel layout integrate

Deeply participate in the brand and marketing chain, refine channel layout, and build an e-commerce system

One stop professional consultancy services

Research and Analysis

Demand Research and Judgment

Strategy Output

Layout Simulation

Implementation